As a category of skills, various researchers over the years have identified a small set of skills considered essential in dealing with others. In recent years, besides skills dealing with others, the category has expanded to include attitudes or perspectives that affect how individuals approach, influence, and deal with others.
A library of fifty-four people skills allows for identifying those behaviors that are relevant in a current role or situation and focus on those behaviors that enrich relationships. Four research practitioners began a four year project to analyze published research sources to cast a net to identify all relevant behaviors associated with emotional intelligence resulting in the definition of fifty-four competencies which have been licensed to Matrix Insights. In addition to outlying the behaviors, specific action tips, supporting materials, and various learning strategies are provided to assist the learner.